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Generic Refund / Return Policy

We accept refunds and exchanges.


Our policy lasts 14 days. If 14 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned for any reason more than 14 days after the date of your purchase.

All returns for a refund are subject to a 30% restocking fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to via your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at robjr@thegermantooltruck.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at robjr@thegermantooltruck.com and send your item to: Attn: Rob Gleason, PO BOX 9858 Fountain Valley, CA 92728-9858, United States.

Warranty (if applicable)

All items come with a new defective warranty of which defects must be reported within 14 days.  Warranty’s are only longer than 14 days if the item describes as such is marked with an extended warranty.  No other warranty is given or implied.


To return your product, you should mail your product to: Attn: Rob Gleason, PO BOX 9858, Fountain Valley, CA 92728-9858, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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